Getting help
You can get help for issues or problems with AQT from many sources.
- Read Getting started with AQT, which explains many of AQT's customization options, and may explain a feature that you are about to request.
- Use the inbuilt help: F1, or the Help menu.
- Ask other people who use AQT: visit the AQT Discussion Group located at https://groups.google.com/forum/#!forum/aqt-discussion. This group is monitored by Cardett developers, and you will receive support from another user, or from us.
- Email support@querytool.com as a last resort. It is better to use the AQT Forum, because that shares knowledge. Cardett developers monitor the AQT Forum closely, and will respond to questions posted there.
Emailing us
If you are going to email us:
- The subject must be a brief description of your problem/question. This makes it easy for us to identify your email as valid, and to file / process your email. About 95% of the emails to us are spam or viruses, so emails with a subject such as "Help" or "Check This Out" may be identified as spam and deleted.
- We will try to answer your email within 24 hours. If you don't get an answer within three days, please resend your email to us and consider whether your network is blocking our reply. Also, check your junk/spam folders.
- Emails sometimes go astray, for a variety of reasons. If you are having trouble contacting us:
- use one of our alternate email addresses support@cardett.co.nz, cardett@xtra.co.nz or cardett@gmail.com
- post a message to the AQT Discussion Group (this will always get through to us).
- we may be having trouble getting through to you because your network security is blocking our reply. Let us know of an alternate way of contacting you - such as another email address or a fax number.
Reporting a problem
If you are emailing with a problem, please let us know:
- the version of AQT you are using
- the type of database you are using.
- It is very difficult for us to fix a problem unless we can reproduce it on our own systems. Please detail the steps that you followed that created the problem.
- Often screenshots are very useful for helping us understand your problem. If sending screenshots, please use a compressed format such as *.jpg or *.png . Do not send uncompressed images.
- We may ask you to switch on AQT Debug mode, or run an ODBC Trace. These are described in the following sections.
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